This draft is provided as a website structure and must be reviewed by qualified legal counsel for the operating company and target markets before publication.
1. Delivery Regions
Launch regions, delivery timelines, courier partners and free-delivery thresholds must be confirmed before publication.
2. Duties and Taxes
The website must clearly state whether duties and taxes are prepaid or payable by the recipient.
3. Tracking
Customers should receive confirmation and tracking information once the order is dispatched.
4. Delays and Address Issues
Procedures must cover customs delays, incomplete addresses, failed delivery attempts and lost parcels.